Refund Policy

At Momental Jewels, customer satisfaction is our top priority. We strive to ensure that every item you receive is in perfect condition. Please take a moment to review our return and exchange policy to help us serve you better:

1. Damaged or Defective Items:

If you receive a damaged or defective item, please report it to us within 24 hours of receiving your parcel. To initiate the process, kindly send us images and videos of the damaged item through our social media platforms (Instagram/Facebook) or on WhatsApp at 03331233064. We will not entertain any complaints or requests for exchanges after this 24-hour period.

2. Size and Product Concerns:

We understand that choosing the right size and product is crucial. If you’re unsure about the size or product specifications, feel free to reach out to us on Instagram or WhatsApp. We are happy to provide you with accurate measurements before you make your purchase.

3. Incorrect Size Due to Customer Error:

Once your order has been delivered, we are unable to accommodate exchanges or returns if the size issue is due to customer error. Please double-check your size before placing the order to ensure you are selecting the correct one.

Thank you for shopping with us at Momental Jewels. We value your trust and aim to deliver the best experience possible.